Review 2024: What It Is, How to Use It & Is It Worth It?

Enhance sales performance through AI-driven conversation analysis and insights. logo

AI-powered conversation intelligence

Automated follow-up emails and reports

Integration with popular CRMs Description is a cloud-based platform designed to enhance the sales process by leveraging AI-powered conversation intelligence. It records and transcribes sales calls, providing detailed analytics and insights into buyer behavior and sales team performance. The software aims to uncover what influences buyer decisions, helping sales teams to close deals more effectively. By analyzing every word of a sales conversation, identifies key points and cues that can be used to improve sales strategies and coaching. The platform is not just about recording calls; it's a comprehensive tool for understanding and engaging with prospects. categorizes objections and concerns, tailors coaching to individual team members, and integrates with popular CRMs. It's designed to save time for sales reps by automating follow-up emails and reports, offering a strategic advantage by providing visibility into every interaction with buyers.

Starting price


  • Free plan
  • Paid
  • Free trial Detailed Review

Diving deeper into, it's clear that the tool is built with a focus on maximizing sales team efficiency. The core of's functionality lies in its ability to capture every nuance of a sales call. This is not just about having a transcript of what was said; it's about understanding the subtleties that could make or break a deal. The AI-driven analysis looks for patterns, keywords, and sentiments that reveal the buyer's true intentions and level of interest. This can be a game-changer for sales reps who are trying to decode mixed signals or ambiguous feedback.

The platform's ability to generate automatic follow-up emails and reports is a significant time-saver. By freeing up 7-10 hours per week for each sales rep, allows them to focus more on selling and less on administrative tasks. However, the tool's reliance on AI means that it's only as good as the data it's fed. If calls are not properly recorded or if the AI misinterprets certain phrases, the insights could be off. It's also worth noting that while integrates with several CRMs, there may be additional steps required to ensure smooth data flow between systems.

Pricing for is tiered, starting at $30 per month for an individual user, which includes 25 hours of transcription and AI analysis. The Professional plan is $60 per month per user, catering to small to medium-sized teams, and offers 50 hours of transcription and AI analysis per user. For larger organizations, the Enterprise plan provides custom pricing and includes 75 hours of transcription and AI analysis per user, along with a custom AI instance. While the pricing is competitive, it's important for potential users to assess whether the allotted hours of transcription and analysis meet their needs.

One of the most compelling use cases for is in coaching and training sales teams. By identifying skill gaps and highlighting successful tactics, sales leaders can provide targeted coaching that's informed by data rather than guesswork. This can lead to improved performance across the team and a more strategic approach to sales training. Additionally, the insights gleaned from's analysis can inform other areas of the business, such as marketing and product development, making it a valuable tool beyond the sales department.

However, is not without its drawbacks. For one, the tool requires a certain level of tech-savviness to set up and integrate with existing systems. Smaller teams or individuals without dedicated IT support may find this challenging. Additionally, the accuracy of AI transcription and analysis can vary, which may require manual oversight to ensure the data is correctly interpreted.

In conclusion, offers a robust set of features for sales teams looking to gain a deeper understanding of their buyers and improve their sales processes. Its AI-powered conversation intelligence can reveal insights that might otherwise be missed, and its time-saving automation features are a significant boon. While there are some potential challenges with integration and data accuracy, the tool's benefits may well outweigh these concerns for many sales organizations. Ultimately, is a powerful ally for sales teams aiming to increase their win rates and streamline their operations.