Review 2024: What It Is, How to Use It & Is It Worth It?

Extract insights from human conversations in real-time. logo

Real-time conversation analysis

Pre-defined models for human-to-human conversations

Enterprise-grade security Description is a conversation intelligence platform that uses AI technology to analyze and understand human conversations. It's designed to help businesses achieve their goals by extracting insights from conversations in real-time across various channels, including video, audio, text, telephony, and streaming. The platform is developer-friendly and enterprise-ready, offering pre-defined models specifically for human-to-human conversations. It also provides enterprise-grade security, including support for SOC2 Type II, PCI, HIPAA, GDPR, and CSA CAIQ. The platform is particularly useful in virtual conversations, such as sales, customer service, human resources, and employee communications. For instance, in sales, it can provide real-time context and insights during virtual meetings, helping to drive outcome-driven conversations. In customer service, it can empower agents with real-time assist apps, sentiment analysis, automated summaries, and key topics, thereby increasing productivity and improving the customer experience.
  • Free plan
  • Paid
  • Free trial Detailed Review is a powerful tool for businesses looking to leverage the power of AI in their conversations. It's not just about transcribing or recording calls, but about understanding them. It uses AI to analyze conversations in real-time, providing insights that can help businesses make more informed decisions. For instance, in a sales call, can identify key moments and update the call's engagement score in real-time. This can help sales teams drive better engagement and close deals faster.

The platform is also developer-friendly, offering a range of tools including a large language model, APIs, SDKs, and a playground for developers to experiment. This makes it easy to integrate into existing workflows and applications. Plus, it's secure, with support for various compliance standards including SOC2 Type II, PCI, HIPAA, GDPR, and CSA CAIQ. also offers a range of pre-built UI components, which can save developers time and effort. These include components for call scoring, summaries, trackers, and deployments. However, while these components are useful, they may not be flexible enough to meet the needs of all businesses. Some users may find they need to do some customization to get the most out of these features.

One of the standout features of is its ability to unlock conversation data. This can be a game-changer for businesses, allowing them to uncover patterns and predictions that can drive strategic decisions. For example, revenue teams can use this data to improve forecast accuracy, while product teams can use it to build intelligent voice applications.

However, like any tool, is not without its drawbacks. While it offers a wealth of features, it can be a bit overwhelming for new users. The platform could benefit from a more intuitive interface and better onboarding resources. Additionally, while the AI is impressive, it's not perfect. It may not always accurately interpret the context or sentiment of a conversation, which could lead to inaccurate insights.

As for pricing, offers a limited free plan, which is a great way to test out the platform and see if it suits your needs. When it comes to the pricing of the advanced offerings, doesn't provide this information upfront. You'll need to request a demo to get a quote, which can be a bit of a hassle for businesses just looking to compare options. However, given the potential ROI from using the platform - including higher deal velocity, faster time to market, improved data accuracy, and accelerated revenue - it could be a worthwhile investment for many businesses.

In conclusion, is a robust conversation intelligence platform that can provide valuable insights for businesses. While it has a few drawbacks, its strengths - including its powerful AI, developer-friendly tools, and ability to unlock conversation data - make it a compelling option for businesses looking to leverage the power of AI in their conversations.