Hex Review 2024: What It Is, How to Use It & Is It Worth It?

Hex's main strength lies in its ability to provide a shared workspace where users can collaborate and publish data apps. This feature has proven to be a game-changer for many users, saving them hours that would have otherwise been spent sending files and screenshots back and forth. Hex also allows for longer form exploratory analysis that can be shared, saved, and looked back on. This flexibility and interactivity have made Hex a favorite among its users.

Hex is built to handle cloud-scale workloads, running queries directly against the customer’s data warehouse. This means workflows can scale as large as the underlying warehouse allows. However, while Hex offers a lot of control over complex analyses, some users may find the platform's extensive features a bit overwhelming at first.

When it comes to data use, Hex is committed to respecting user privacy. The company does not sell, access, or use customer data for anything other than improving the product and supporting users. All changes to the Hex codebase must pass a code review, which assesses both code correctness and security implications.

Hex offers technical support via email on weekdays from 9 am to 5 pm Pacific Time as a minimum, with support via Slack channel provided upon request. This level of support is quite standard, but it's worth noting that users in different time zones may find the support hours less convenient.

Hex's pricing model is tailored to meet individual needs. There is a free plan, which is a great way to get a feel for the platform before making a financial commitment. The paid plans range from an entry-level subscription priced at $36 per editor per month, all the way to a custom-priced Enterprise plan. The Enterprise solution includes advanced security, custom support packages, and a series of control features for large organizations. However, anyone can sign up for a free 14-day trial of Hex's Team plan to evaluate the platform.

In conclusion, Hex is a powerful and flexible data analytics platform that offers a wide range of features to make data workflows more collaborative and shareable. While it may take some time to get used to all the features, the platform's commitment to security and user privacy, along with its robust support system, make it a solid choice for data analysis.