CXassist Review 2024: What It Is, How to Use It & Is It Worth It?

Automate and personalize email responses with AI.

CXassist logo

AI learns from your content for personalized responses

Handles up to 5,000 emails/month for personal, 25,000 for business

Supports over 50 languages

CXassist Description

Imagine having a personal assistant dedicated to handling your email inbox, one that never sleeps and always knows just what to say. That's CXassist in a nutshell. It's an AI-powered tool that takes over the task of reading and replying to your emails. After a quick training session with your business content, CXassist gets to work, using its AI brain to craft responses that sound like they came straight from you. It's designed to work with Google email accounts and can handle a variety of tasks, from customer support to sales inquiries. What sets CXassist apart is its ability to adapt to your company's voice and use pre-set personas to tailor its approach. Whether you need a neutral generalist, a supportive customer service rep, or a goal-driven salesperson, CXassist molds its responses accordingly. It's like having a team of dedicated email specialists at your fingertips, without the need for constant oversight or intervention.

Starting price


  • Free plan
  • Paid
  • Free trial

CXassist Detailed Review

Now, let's dive a little deeper into what CXassist can do for you. This AI tool is all about efficiency and personalization. It's not just another auto-responder; it's a smart system that learns from your content to provide accurate and relevant replies. The training process is straightforward: upload your documents, hit 'Train AI', and you're set. This could include anything from FAQs to detailed product specs. Once trained, CXassist can handle up to 5,000 emails per month for personal plans and 25,000 for business plans, with options to expand if needed.

The setup is a breeze, especially if you're already using a Google email account. You give CXassist permission to manage your emails, train it with your content, and off it goes. You can toggle the AI on or off at any time, and set it to check your inbox at intervals that suit your workflow. Plus, with the ability to understand and reply in over 50 languages, CXassist is ready for global business right out of the gate.

However, no tool is without its limitations. For starters, CXassist is currently limited to Google email accounts, which might be a deal-breaker for some. Also, while it's great at handling a high volume of emails, there's a cap on the number of emails you can send, which could be restrictive for larger operations. And while the AI is smart, it's not foolproof. You'll need to spend some time training it to ensure it truly captures your brand's tone and voice.

Pricing is pretty straightforward. There's a free "perpetual trial" plan that lets you send 50 emails per month, which is a nice way to dip your toes in the water. After that, you can choose between the Pro and Scale plans, depending on your needs. The lack of contracts means you can cancel anytime, which is a big plus for those wary of commitment. And if you run into trouble, support is just an email away.

One of the biggest concerns with any AI handling sensitive information is security. CXassist ensures that your data is protected, and it's also equipped to filter out spam and malicious content. This means you can have peace of mind knowing that your inbox is not only managed efficiently but also safely. Additionally, the tool offers analytics and reporting so you can keep an eye on its performance and tweak settings as necessary.

The ability to set specific rules for handling different types of emails is a standout feature. You can exclude certain domains or use Gmail labels to fine-tune how CXassist interacts with your incoming mail. This level of customization ensures that the AI operates within the boundaries you set, giving you control over your inbox without the need to micromanage.

In terms of feedback, CXassist is open to it. If you're not happy with a response it generates, you can let the team know, and they'll work with you to improve the AI's performance. This iterative process means that CXassist is continually evolving and adapting to better meet your needs.

In conclusion, CXassist is a powerful tool for anyone looking to streamline their email management. It's particularly useful for individuals or businesses that receive a high volume of emails and want to ensure timely, consistent, and personalized responses. The AI's ability to learn from your content and adapt to different personas is a game-changer. While there are some limitations and a potential learning curve in training the AI, the benefits of having an automated, intelligent assistant handling your inbox could well be worth the investment.