Certainly Pricing, Plans and Cost Breakdown for 2024

Automate customer support and enhance e-commerce experiences with AI chatbots.

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Build chatbots from templates without coding

Seamless integration with e-commerce tools

In-platform reporting and data analysis

Certainly Pricing

Certainly is a premium all-in-one chatbot platform designed to enhance customer experience, resolve support tickets, and scale support operations for e-commerce businesses. The platform offers a range of pricing plans tailored to meet the needs of different businesses, along with a 14-day free trial with full access to all features and no requirement for credit card details.

Plans Overview

Certainly offers two main plans: Standard and Enterprise, each with its own set of features and support. Additionally, the platform provides add-ons such as Dedicated Onboarding, Professional Services, and Custom Commercials to further customize the experience for businesses.

Standard Plan

The Standard plan is designed to enable businesses to deliver rich conversational experiences at scale. Priced at €2,000 per month when billed annually, this plan includes 5,000 monthly conversations and offers the following features:

  • CertainlyGPT
  • Flow Builder & Analytics
  • Custom Intents
  • Unlimited Channels
  • Advanced Flow Scripting
  • Handover Integrations
  • AI Transcript Summarizer
  • Sentiment Prediction
  • Advanced Testing Environment
  • Unlimited Platform Users
  • Standard SLAs

Enterprise Plan

For businesses requiring enterprise-ready features and support, Certainly offers the Enterprise plan. Priced at €5,000 per month when billed annually, this plan includes 30,000 monthly conversations and encompasses all the features available in the Standard plan, in addition to the following:

  • Integrations with Proprietary APIs
  • Aggregated Conversation Insights (currently in beta)
  • Analytics API
  • Two-Factor Authentication (2FA)
  • Designated Technical Account Manager
  • Enterprise SLAs


In addition to the main plans, Certainly provides add-on services to further enhance the user experience and cater to specific business needs:

  • Dedicated Onboarding: Businesses can opt for a one-week training program to navigate the Certainly platform, configure conversational flows, integrations, and reporting.
  • Professional Services: Certainly offers support for businesses with specific projects, including bot building and ad-hoc integrations, either directly or through their partners.
  • Custom Commercials: This add-on provides personalized commercials, offering flexible contracts with customizable terms and tailor-made SLAs to meet the unique needs of businesses.


Certainly's pricing structure is designed to cater to the needs of serious businesses looking to enhance their customer experience and support operations through AI-powered chatbots. With a focus on providing rich conversational experiences at scale and enterprise-ready features and support, Certainly positions itself as a premium solution for businesses in the e-commerce sector.

Starting price


  • Free plan
  • Paid
  • Free trial