Review 2024: What It Is, How to Use It & Is It Worth It?

Automate customer success tasks and personalize interactions at scale. logo

Personalized video updates

AMA feature for instant customer interaction

Secure 'magic links' for data protection Description is a platform designed to scale customer success by automating personalized service across an organization's entire account base. It leverages AI to create digital customer success managers that can handle a variety of tasks, from onboarding to renewals, with human-like interaction. The technology behind allows for the generation of personalized videos and interactive presentations, which can be used to communicate complex information in a simple and engaging way. By automating customer success tasks, aims to help businesses grow and retain their revenue without the need to expand their customer success teams. The platform's digital presenters can operate in multiple languages and are capable of generating cross-platform SQL queries from natural language, making it a versatile tool for customer engagement and data management.

Starting price


  • Free plan
  • Paid
  • Free trial Detailed Review is an intriguing tool that's carving out a niche in the customer success and account management space. It's designed to automate a significant portion of the tasks typically handled by human customer success managers (CSMs), such as onboarding, providing updates, and facilitating renewals and upsells. The platform's use of AI to create digital presenters that can interact with customers in a personalized way is a standout feature.

One of the most compelling aspects of is its ability to generate personalized onboarding videos and business reviews. This can be a game-changer for companies with large customer bases, as it allows them to provide a level of service that would be impossible to replicate manually. The platform's integration capabilities are also worth noting, as it can pull data from various sources like Salesforce and Hubspot to create tailored communications.

However, no tool is without its drawbacks. While does a lot to make customer success scalable, there may be concerns about the loss of the personal touch that comes from human interaction. Some customers might prefer dealing with a person, especially for complex issues. Additionally, there's the question of how well the AI can handle nuanced customer queries.

When it comes to pricing, offers a 14-day free trial, which is a great way to test out the platform without making any financial commitment. Beyond the trial, pricing is based on the number of your customer accounts, meaning it will vary based on the size of the organization and the scope of use. The entry level plan will set you back $400, making it clear that this tool is mainly for businesses serious about streamlining their customer support operations.

In terms of security, seems to take this aspect seriously, using 'magic links' to provide secure access to sensitive data. This is a crucial feature, given the platform's handling of potentially confidential information.'s AMA feature is another highlight, allowing customers to ask questions and receive instant, relevant answers. This interactivity adds a layer of engagement that could significantly enhance the customer experience.

From a technical standpoint, the platform's ability to generate cross-platform SQL queries from natural language is impressive. This feature could save significant time for teams that need to manage data across different systems.

The platform's success stories, such as the reported increase in ROI for companies like Google and Pure Storage, are persuasive. However, it's important to approach these claims critically and consider how would fit into your specific business context.

In conclusion, is a powerful tool for automating customer success tasks and personalizing customer interactions at scale. It's particularly well-suited for larger businesses with extensive customer bases. While it may not replace human CSMs entirely, it could significantly enhance their productivity and the overall customer experience. As with any tool, potential users should weigh the costs against the benefits and consider the specific needs of their business before investing.