BuildBetter Review 2024: What It Is, How to Use It & Is It Worth It?

Diving into the specifics, BuildBetter offers a suite of features that cater to the needs of product teams. The auto-tagging function is a standout, automatically categorizing calls and data, which simplifies the retrieval of information. The integration capabilities mean that BuildBetter can serve as a hub for all the tools a product team uses, breaking down silos and fostering a more unified approach to project management. Public call sharing is another feature that promotes transparency and collaboration, allowing teams to share call recordings and summaries with stakeholders without additional costs.

However, no tool is without its drawbacks. While BuildBetter's privacy controls are a strong selling point, they may also result in a learning curve for teams to fully understand and utilize these features effectively. Additionally, the pricing model, which includes a base rate plus additional costs for extra recorded hours, may not be the most economical for teams with high call volumes. It's also worth noting that while BuildBetter is designed to be intuitive, new users may require some time to acclimate to the platform's full range of functionalities.

Use cases for BuildBetter are varied and impactful. For customer success teams, the platform can facilitate cross-collaboration with product engineering, ensuring that customer feedback is integrated into the development process. The ability to quickly summarize calls and convert them into actionable documents is particularly useful for decision-making based on team inputs. Moreover, the demo offer for the V3 product suggests ongoing development and responsiveness to customer needs, indicating a commitment to continuous improvement.

In terms of pricing, BuildBetter positions itself as a cost-effective solution for operational efficiency. The platform claims that product teams can save an average of 6.5 hours per week, which translates to a significant reduction in time spent on operational tasks. The base subscription is priced at $100 per month, which includes 15 recorded hours, with an additional charge of $6 per recorded hour thereafter. This pricing structure is designed to be scalable and could be a worthwhile investment for teams looking to streamline their operations.

The platform's security features are also a major plus. With audited security measures tailored for B2B applications, BuildBetter ensures that conversations are kept private and secure. The commitment to cruelty-free practices, with the platform being 'tested on product teams, not animals,' adds a touch of humor and humaneness to the brand's image.

Testimonials from users like Kevin Nguyen, Head of Product, who claims a 40-hour time saving, underscore the tangible benefits that BuildBetter provides. Such feedback suggests that the platform is not only a tool but a vital component of a product team's operations. Statements from other product leaders like Tiger Smith and Aditya Goyal reinforce the sentiment that BuildBetter is indispensable for their workflow.

Comparing BuildBetter to other AI tools, it's clear that the platform has carved out a niche for itself by focusing on operational efficiency for product teams. While AI tools like ChatGPT have gained popularity for their conversational capabilities, BuildBetter is recognized for its practical application in a business context, with one user even remarking that 'ChatGPT is a parlor game compared to this.'

In conclusion, BuildBetter is a specialized tool that aims to alleviate the operational burdens of product teams. It offers a range of features designed to save time and foster collaboration, all while ensuring data privacy and security. While it may not be the cheapest option on the market and could have a learning curve for new users, the platform's benefits are evident in the positive feedback from its substantial user base. For teams looking to invest in their operational efficiency, BuildBetter presents a compelling option.