Brainfish Pricing, Plans and Cost Breakdown for 2024

Brainfish is an AI-powered customer support platform that offers businesses an improved help center to provide instant solutions to customer problems. With its advanced features and capabilities, Brainfish aims to enhance customer support experiences and streamline the resolution process. Let's dive into the pricing details of Brainfish.

Free Demo

Before committing to a subscription, businesses have the opportunity to explore Brainfish through a free demo. This allows users to get a firsthand experience of the platform's functionalities and determine if it aligns with their requirements.

Pricing Plans

Brainfish offers different pricing plans to cater to the diverse needs of businesses. Each plan comes with its own set of features and limitations, allowing users to choose the one that best suits their requirements and budget.

Basic Plan

• Price: $99/month (billed annually)
• 500 Monthly Brainfish Visitors
• One Admin User
• 50 articles
• Basic Insights

The Basic Plan is designed for small businesses or those just starting with Brainfish. It provides a limited number of monthly visitors, suitable for organizations with a relatively smaller customer base. With one admin user and 50 articles, businesses can begin leveraging Brainfish's capabilities to enhance their customer support operations.

Growth Plan

• Price: Customized based on Monthly Brainfish Visitors
• Unlimited Admin Users
• Unlimited articles
• Search Analytics
• Integration with Zendesk
• Customization options based on visitor count

The Growth Plan is ideal for businesses that require more extensive features and have a larger customer base. It offers unlimited admin users and articles, allowing organizations to scale their customer support operations without limitations. Additionally, the plan includes search analytics and integration with Zendesk, enabling businesses to gain valuable insights and streamline their support processes.

The pricing for the Growth Plan is based on the number of Monthly Brainfish Visitors. Brainfish offers different pricing tiers based on visitor count, providing flexibility for businesses to choose the most suitable option:

• Up to 2500 Monthly Brainfish Visitors: $249/month (billed annually)
• 2500 - 4000 Monthly Brainfish Visitors: $317/month (billed annually)
• 4000 - 8000 Monthly Brainfish Visitors: $511/month (billed annually)
• 8000 - 15000 Monthly Brainfish Visitors: $834/month (billed annually)
• 15000 - 20000 Monthly Brainfish Visitors: $1549/month (billed annually)

This tiered pricing structure allows businesses to align their subscription costs with their specific visitor count, ensuring they only pay for the resources they need.

Enterprise Plan

• Custom pricing
• Unlimited Monthly Brainfish Visitors
• Dedicated Customer Experience Expert
• Integration with Intercom, Freshdesk + more
• Custom Integrations
• Custom Reporting
• Priority Support

For larger enterprises with complex support requirements, Brainfish offers an Enterprise Plan. This plan provides unlimited Monthly Brainfish Visitors, allowing organizations with high customer traffic to benefit from Brainfish's capabilities without limitations. Additionally, the Enterprise Plan includes a dedicated Customer Experience Expert, integration with popular platforms like Intercom and Freshdesk, custom integrations, custom reporting, and priority support. The pricing for the Enterprise Plan is customized based on the specific needs and requirements of the enterprise.

Monthly Brainfish Visitors

A Monthly Brainfish Visitor refers to a unique visitor who interacts with a business's implementation of Brainfish to ask a question and receive an answer. To be counted as part of the Monthly Brainfish Visitors total, the visitor must engage with the Brainfish Help Center or Widget. This metric allows businesses to track and manage their customer interactions effectively.

Brainfish's pricing plans provide businesses with the flexibility to choose the most suitable option based on their customer base, support requirements, and budget. Whether it's the Basic Plan for smaller organizations, the Growth Plan for scaling businesses, or the Enterprise Plan for larger enterprises, Brainfish offers a range of features and pricing options to enhance customer support experiences.