Brainfish Review 2024: What It Is, How to Use It & Is It Worth It?

Brainfish has found its niche in customer support, and it does a pretty good job at it. The AI technology it uses is designed to learn from your content and provide accurate and relevant answers. This feature is a real time-saver, as it can significantly reduce the volume of inbound tickets your team has to deal with. The tool's ability to deflect up to 80% of customer queries and resolve up to 67% of them is impressive, to say the least.

One of the standout features of Brainfish is its one-click content integration from multiple sources. Whether your content is in Zendesk Help Center, Freshdesk, Intercom, HTML, Markdown, PDF, you name it, Brainfish can handle it. This feature makes it incredibly easy to get started with Brainfish, as there's no need for any configuration or training. Just add your content and you're good to go.

But Brainfish isn't just about answering customer queries. It also provides actionable metrics that can help you improve your articles, increase resolution rates, and enhance answer quality. This feature is a great way to continually improve your customer support and ensure that your customers are getting the best possible service.

However, Brainfish isn't without its flaws. While its AI technology is impressive, it's not perfect. There may be times when it doesn't provide the most accurate or relevant answers. And while its one-click content integration is convenient, it may not work as smoothly with all content sources.

In terms of pricing, Brainfish offers multiple paid plans, making it potentially accessible for businesses of different sizes and budgets. Their entry level plan costs $99 per month, while larger businesses can opt for plans that depend on their number of monthly active users. All in all, Brainfish is a solid tool for enhancing customer support, but it's not without its limitations.