Zigpoll Review 2024: What It Is, How to Use It & Is It Worth It?

Zigpoll is more than just a survey tool. It's a versatile platform that allows you to ask your audience specific questions, track response trends, and even spot open-ended response trends. This means you're always in the know about how your customers are reacting to your latest changes and product releases. The AI chat interface is a nice touch, allowing you to ask specific questions to an AI model trained on your business and response data. This provides a more personalized experience for your audience and can lead to more insightful feedback.

The tool also offers a feature called 'Trend Detection', which automatically analyzes your data to spot trends. This can be incredibly useful for staying ahead of the curve and understanding how your audience's preferences are changing over time. However, it's worth noting that this feature might not be as useful for businesses with smaller customer bases, as it requires a meaningful sample set to provide actionable insights.

One of the standout features of Zigpoll is its integration with Shopify. This allows e-commerce businesses to easily collect zero-party data, which can be invaluable for understanding your customers and personalizing your marketing efforts. However, it's worth noting that this feature is only available on the paid plans.

Speaking of pricing, Zigpoll offers a range of plans to suit different needs and budgets. The 'Lite' plan is free and allows for 100 responses per month, which might be sufficient for smaller businesses or those just starting out. The 'Basic', 'Standard', 'Plus', and 'Pro' plans offer more responses, more team members, and additional features like installation support and copywriting support. The pricing seems reasonable, but it's worth noting that the 'Pro' plan, which offers unlimited responses and 24-hour support, comes in at a hefty $100 per month.

In terms of usability, Zigpoll is quite user-friendly. The dashboard is intuitive and makes it easy to distill your survey data into action items. You can use multiple charts and reporting dashboards to quickly process your zero-party response data and NPS scores. The tool also offers advanced targeting rules and third-party integrations, allowing you to send the survey to the right person at just the right moment.

On the downside, while Zigpoll offers a lot of features, it can be a bit overwhelming for beginners. There's a bit of a learning curve involved, especially when it comes to understanding all the data and insights the tool provides. However, Zigpoll does offer resources like blogs and success stories to help users get the most out of the tool.

In conclusion, Zigpoll is a comprehensive feedback tool that offers a lot of features and flexibility. It's a great option for businesses looking to understand their audience better and make more informed decisions. However, it might be a bit overwhelming for beginners and not all features will be relevant to small businesses. But if you're serious about gathering quality feedback and are willing to invest the time and money, Zigpoll could be a great fit for your business.