Yellow.ai Pricing, Plans and Cost Breakdown for 2024

Yellow.ai is a platform designed to enhance customer engagement through personalized conversational experiences. It leverages generative AI to automate interactions across various channels, aiming to streamline operations and reduce costs for businesses. The platform offers a range of pricing plans to accommodate different business needs, including a free plan for those looking to explore the capabilities of conversational AI without immediate investment.

Yellow.ai provides two distinct pricing plans to cater to the diverse requirements of businesses:

1. Free Plan
2. Enterprise Plan

Each plan is structured to offer a set of features and capabilities that align with the operational scale and complexity of the business it serves.

Free Plan

The Free Plan is designed for businesses that are new to conversational AI or those that wish to test the waters before committing to a more comprehensive solution. Here are the key features included in the Free Plan:

• Number of Bots: One bot is included, allowing businesses to automate one type of conversation or service.
• Channels: The plan supports two channels, which could be any combination of messaging platforms or web interfaces where the bot can operate.
• Custom Integrations (APIs): One custom integration is allowed, enabling the bot to connect with an external service or database.
• Agent Limit: Up to two human agents can be involved in the conversation process, providing a human touch when necessary.
• Out-of-Box Integrations: The plan includes limited access to pre-built integrations, which can simplify the setup process for common services and platforms.
• Monthly Tracked Users (MTU): The plan allows tracking up to 100 users per month, which refers to the number of unique users the bot interacts with.
• User360: The User360 feature is capped at a maximum of 1000 records and 1000 transactions, providing a limited view of customer interactions and history.
• Campaign Management: Businesses can run one active campaign at a time with a maximum of 10 templates, which can be used for marketing or customer engagement purposes.

Enterprise Plan

The Enterprise Plan is tailored for larger businesses or those requiring advanced features and scalability. This plan includes:

• Number of Bots: Unlimited bots can be created, offering the flexibility to automate a wide range of services and conversations.
• Channels: The plan supports all available channels, giving businesses the freedom to engage with customers wherever they are.
• Custom Integrations (APIs): Unlimited custom integrations are permitted, allowing for extensive customization and connectivity with various systems.
• Custom Dashboards (Data Explorer): Included in the plan, these dashboards provide in-depth analytics and insights into bot performance and customer interactions.
• Agent Limit: There is no limit to the number of agents that can be involved, ensuring that businesses can scale their human support as needed.
• Out-of-Box Integrations: Unlimited access to pre-built integrations is provided, facilitating seamless integration with a wide array of services and platforms.
• Monthly Tracked Users (MTU): The plan features usage-based pricing for MTUs, which is tailored to the volume of user interactions.
• User360: Unlimited records and transactions are available, offering a comprehensive view of each customer's interaction history.
• Campaign Management: There is no limit to the number of active campaigns or templates, providing businesses with extensive capabilities for running various marketing and engagement initiatives.
• Code Access: Direct access to the bot's underlying code is included, allowing for deep customization and control over the bot's functionality.
• Custom Events: The ability to define and track custom events is included, enhancing the bot's ability to respond to specific business needs and customer actions.

Conclusion

Yellow.ai's pricing plans are designed to accommodate businesses at different stages of growth and with varying needs for conversational AI. The Free Plan offers a no-cost option to start with basic features and limited scalability, while the Enterprise Plan provides a full suite of advanced features for businesses looking for an extensive, customizable solution. Each plan is structured with the goal of enhancing customer engagement through the strategic use of conversational AI, with pricing that reflects the level of sophistication and scale required by the business.