Social Intents Review 2024: What It Is, How to Use It & Is It Worth It?

Enhance customer engagement and support with integrated live chat.

Social Intents logo

ChatGPT Integration

Real-time Auto-Translation

Cross Teams Chat Transfers

Social Intents Description

Social Intents is a live chat software solution designed to enhance customer engagement and support for businesses of various sizes. It integrates seamlessly with popular team collaboration tools like Microsoft Teams, Slack, Zoom, and Webex, allowing for efficient communication with website visitors without the need to switch contexts between different messaging platforms. With features like pre-chat surveys, quick replies, proactive chat invites, and customizable chat widgets, Social Intents aims to provide a comprehensive toolset for real-time customer service and online sales. The platform supports unlimited agents, facilitating team growth without additional per-agent costs, and offers a white-label option to maintain brand consistency.

Starting price


  • Free plan
  • Paid
  • Free trial

Social Intents Detailed Review

Social Intents positions itself as a versatile chat solution, especially for small businesses, entrepreneurs, and marketing teams looking to boost their customer interaction and sales efforts. The platform's integration with ChatGPT allows for AI-powered conversations, which can be a game-changer for businesses aiming to provide quick and intelligent responses to customer inquiries. With the ability to support up to 10 website domains and manage 10,000 chat conversations per month, it's a robust tool for handling significant customer traffic.

The platform's user interface is intuitive, making it easy for new users to get up to speed quickly. The ability to train the chatbot with up to 1,000 URLs ensures that the AI can provide relevant and accurate information to visitors. Cross-team chat transfers are a standout feature, enabling seamless collaboration among team members when handling complex queries. The removal of co-branding is a plus for businesses seeking a branded experience, and real-time auto-translation broadens the potential customer base by breaking down language barriers.

However, there are some limitations to consider. While the platform offers a substantial number of chat conversations per month, businesses with extremely high traffic may need to look for more scalable options. Additionally, the AI integration, while powerful, may require regular updates and training to maintain accuracy and relevance. The pricing structure is tiered, with a range of plans offering progressively more features and capacity. The entry level plan is priced at $49 per month.

On the upside, Social Intents offers a 14-day free trial, which is a great opportunity for businesses to test the waters before committing. The no-contract policy is also a breath of fresh air, giving users the flexibility to cancel at any time without penalty. The testimonials provided suggest a high level of customer satisfaction, with users praising the ease of integration and the quality of support.

In terms of privacy, Social Intents appears to take user data seriously, with a commitment to protecting personal information through reasonable security measures. The company's transparency about its privacy practices and willingness to provide information to customers about these practices is commendable.

To sum up, Social Intents is a solid choice for businesses looking to integrate live chat functionality into their websites. Its strengths lie in its ease of use, integration capabilities with popular team collaboration tools, and the potential to enhance customer service with AI. While there are some limitations in terms of scalability, the overall package is promising. The tool's commitment to privacy and customer support adds to its appeal, making it a live chat solution worth considering for businesses aiming to improve their online customer engagement.