Octocom Pricing, Plans and Cost Breakdown for 2024

Octocom is an AI chatbot provider designed for e-commerce stores, offering solutions to engage in instant, human-level conversations with customers around the clock. These chatbots are capable of communicating in over 100 languages and can be integrated across various channels. While Octocom does not offer a free trial, they do provide a 14-day money-back guarantee, allowing businesses to test their services with some financial security.

Pricing Plans

Octocom's pricing structure is tiered based on the number of conversations the chatbots handle each month. There are three main plans available, each with its own set of features tailored to different business needs.

Consult Plan

The Consult Plan is aimed at businesses looking to assist customers with product inquiries and recommendations. The features include:

• Answering product questions
• Recommending products
• Comparing products
• Providing information on shipping
• Addressing questions about returns and refunds
• Automated upselling
• Lead collection

The pricing for the Consult Plan is as follows:

• 0 - 200 conversations: $50/month
• 201 - 500 conversations: $100/month
• 501 - 1,000 conversations: $150/month
• 1,001 - 2,000 conversations: $300/month
• 2,001 - 3,000 conversations: $450/month
• 3,001 - 4,000 conversations: $600/month
• 4,001 - 5,000 conversations: $750/month

Consult and Support Plan

The Consult and Support Plan includes all the features of the Consult Plan with additional support-related capabilities. This plan is suitable for businesses that want a comprehensive solution for both sales and customer support. The additional features are:

• Help with order tracking
• Handling refunds and returns
• Changing delivery addresses
• Resolving customer issues
• Handling complaints
• Offloading to human agents when necessary

The pricing for the Consult and Support Plan is as follows:

• 0 - 200 conversations: $100/month
• 201 - 500 conversations: $150/month
• 501 - 1,000 conversations: $250/month
• 1,001 - 2,000 conversations: $500/month
• 2,001 - 3,000 conversations: $750/month
• 3,001 - 4,000 conversations: $1,000/month
• 4,001 - 5,000 conversations: $1,250/month

Custom Plan

For businesses with specific needs, Octocom offers a Custom Plan that can be tailored to meet unique requirements. This plan is flexible and its pricing is determined based on the services and features required. The Custom Plan includes:

• Integration with custom e-commerce platforms
• Access to the Octocom API
• Options for isolated and on-premises deployments
• Custom Service Level Agreements (SLAs)
• Training the Octocom AI to perform new tasks
• Special integration and transition support
• Unbranded chatbot option

Included in All Plans

Regardless of the chosen plan, all customers have access to the following features:

• Web-Based Chatbot: Integration with e-commerce platforms and customizable bot appearance.
• Analytics: A dashboard to track performance metrics such as sentiment, conversion rate, and resolution rate.
• Multilingual Support: Chatbots trained in over 100 languages with the ability to switch languages as needed.

Add-ons

Octocom also offers additional services that can be added to any plan for an extra fee:

• WhatsApp: Integration with WhatsApp for automated customer replies at $30/month.
• Instagram Messaging: Use Octocom AI for customer interactions on Instagram at $30/month.
• Facebook Messenger: Similar to Instagram, this add-on allows for customer engagement on Facebook at $30/month.
• Live Chat: Enables live agent interactions across all connected channels at $12 per agent/month.
• Email: Automates email support by having the AI read and reply to customer emails at $30/month.

In summary, Octocom's pricing plans are designed to cater to a range of e-commerce businesses, from those needing basic product inquiry assistance to those requiring full-scale customer service solutions. The tiered pricing model allows businesses to select a plan based on their volume of customer interactions, with the flexibility to add specific features as needed.