Moveworks Review 2024: What It Is, How to Use It & Is It Worth It?

Streamline employee support and enable self-service.

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Creator Studio for building AI use cases

Ingests thousands of support resources

Multilingual AI platform

Human Resources
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Moveworks Description

Moveworks is a multilingual AI platform designed to streamline the process of employee support within an enterprise. It's a one-stop solution for employees to submit their issues, regardless of language, and it's smart enough to interpret enterprise jargon, including company-specific terms like conference room names, email groups, and company policies. It offers a range of solutions for different departments including IT, HR, Finance, and Facilities. Beyond just translating, Moveworks provides personalized solutions to enable self-service. It ingests thousands of support resources the moment they're published, so employees can find what they need without having to dig around. It's like having a personal assistant that understands your work environment and is always ready to help. In addition to these, Moveworks offers a unique feature called the AI Copilot. This tool is designed to connect people to enterprise systems through natural language, making it easier for employees to interact with the system. The platform also provides a range of resources such as guides on conversational AI strategy and a knowledge base of writing articles, among others. This makes it a comprehensive tool for businesses looking to leverage AI for their operations.
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Moveworks Detailed Review

Moveworks is a solid tool for businesses looking to streamline their employee support process. It's especially useful for large, multinational corporations where language barriers can often be a hurdle. The AI chatbot is a standout feature, providing automatic answers to facilities questions, like giving directions to conference rooms, resolving building access requests, and providing contact info for everyone in the company.

However, while Moveworks is a powerful tool, it does require some setup. The platform needs to be configured to understand your company's specific jargon and policies. This can be a bit of a learning curve, but once it's up and running, it's a real time-saver.

One potential downside is that Moveworks might be overkill for smaller businesses. If you're a small team and everyone speaks the same language, you might not need all the features that Moveworks offers.

As for pricing, Moveworks doesn't disclose their pricing structure publicly. You'll need to request a demo and discuss your specific needs with a representative. This lack of transparency might be a turn-off for some potential customers.

Overall, Moveworks is a robust, intelligent platform that can significantly improve the efficiency of your employee support process. If you're a large enterprise with a diverse workforce, it's definitely worth considering.

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