Macha Pricing, Plans and Cost Breakdown for 2024

Macha is an AI support tool specifically designed for the Shopify ecosystem, offering integration with Shopify stores to enhance customer support by leveraging AI capabilities. The tool is trusted by Shopify and Shopify Plus stores and provides a range of features that cater to the needs of e-commerce businesses looking to streamline their customer service operations.

Macha offers two main pricing plans: the Starter plan and a Professional plan, which is tailored for businesses with more than 500 tickets. The Starter plan is priced at $49 per month, or $39 per month with annual billing, and is suitable for up to 500 tickets. This plan includes a free trial. Key features of the Starter plan include a dedicated account manager, AI training and optimization, and AI models powered by GPT 3.5 Turbo. The plan also boasts deep integration with Shopify, including product integrations, live-sync, order tracking journeys, and policy integration. Additionally, the Starter plan offers integrations with Gorgias and Zendesk, including help center integration, live chat handoff, and tickets integration.

For businesses that require more than the Starter plan offers, the Professional plan provides a solution for handling more than 500 tickets. Interested parties are encouraged to contact the company to discuss their specific needs and pricing. The Professional plan includes all the features of the Starter plan, plus the added benefit of a dedicated success manager co-founder who will assist with onboarding, setup, audits, and optimizations post-audit.

Macha does not offer a free plan, but potential customers can try out the product for their Shopify site using a demo link created specifically for them. This demo experience is completely free, and customers are only encouraged to sign up for a plan if they are fully convinced of the product's value after trying the demo. The company emphasizes that a billed 'ticket' is only considered billable if Macha AI has responded at least once, ensuring that customers are only charged for the AI's active engagement.

Every plan includes a fully-assisted onboarding and setup at no additional cost, and the company provides comprehensive support throughout the onboarding process. This includes adding products and policies, managing integrations with other support apps, and adding the widget to the customer's website. The team also monitors the bot's performance and refines responses to ensure a significant reduction in support tickets for the customer's team.

If a customer reaches their plan limit, Macha encourages upgrading to a higher plan to continue receiving the benefits of the AI support tool. The company's goal is to deliver blazing-fast support to Shopify stores, reducing the workload of support teams by handling a significant volume of customer queries through AI.