Level AI Pricing, Plans and Cost Breakdown for 2024

Level AI is a platform designed specifically for contact centers, offering a range of AI-powered features to enhance the performance of both agents and quality assurance (QA) teams. This tool aims to streamline and optimize various aspects of contact center operations, ultimately improving customer service and agent productivity.

While Level AI offers a range of powerful features for contact centers, it is important to note that this is a paid product. Unfortunately, the company does not provide pricing information upfront. However, interested users can request a demo to learn more about the tool and its pricing details. This allows potential customers to explore the capabilities of Level AI and assess its suitability for their specific needs.

One of the key features of Level AI is its ability to expedite the case selection and review process for QA teams. By leveraging AI technology, this platform enables QA teams to identify and review cases at a rate that is five times faster than traditional methods. It achieves this by automatically surfacing important interactions, highlighting key moments, and allowing users to tag and filter conversations by category. Additionally, Level AI offers an auto-scoring feature that assesses agent performance based on customizable rubrics.

In addition to benefiting QA teams, Level AI also aims to accelerate the growth of customer-facing agents. It achieves this through Real-Time Agent Assist and autonomous coaching, which help agents improve their performance in real-time. By providing agents with instant guidance and support, this tool aims to reduce turnover and enhance overall agent satisfaction. Furthermore, Level AI automates QA monitoring and scoring, ensuring that agents receive fair and consistent evaluations.

Another notable feature of Level AI is its conversation intelligence capabilities. Unlike outdated, keyword-based systems, Level AI offers a major upgrade by providing 100% coverage across various communication channels, including voice calls, email, SMS, and chat. This comprehensive coverage ensures that no interactions are missed, allowing for a more accurate analysis of customer conversations. By leveraging AI algorithms, Level AI can extract valuable insights from these conversations, enabling contact centers to make data-driven decisions and improve their overall performance.

In summary, Level AI is a platform that leverages AI technology to enhance the performance of contact center agents and QA teams. With features such as accelerated case selection and review, real-time agent assistance, and comprehensive conversation intelligence, Level AI aims to optimize contact center operations and improve customer service. While pricing information is not provided upfront, users can request a demo to gain a better understanding of the tool and its associated costs.