Kore.ai Pricing, Plans and Cost Breakdown for 2024

Kore.ai is an Experience Optimization (XO) platform that enables businesses to build conversational AI chatbots for their customers, agents, and employees. The platform offers a range of pricing options to suit different needs and budgets. Let's take a closer look at the pricing details of Kore.ai:

Free Plan and Development

• Bot Development is always free: Kore.ai provides all the necessary features to get started with building and testing bots at no cost.
• Development and testing of the bots are always free of charge, allowing users to experiment and refine their chatbot solutions without incurring any expenses.
• Kore.ai even credits your account with a $500 one-time bonus, which can be used within 90 days to help you get started.

Usage-Based Pricing

Kore.ai follows a usage-based pricing model, where costs are incurred based on the number of conversations and the duration of voice automation. Here are the key aspects of the usage-based pricing:

• Conversation-based pricing: A conversation begins when there is any interaction between a user and the XO Platform. It ends after 15 minutes of inactivity. If the interaction resumes, it is considered a new conversation for billing purposes.
• Standard Plan: The standard plan is priced at 20¢ per conversation. Additionally, there is an extra charge of 10¢ per conversation for pre-built apps and 4¢ per minute for voice automation.
• Enterprise Plan: For larger organizations with custom requirements, Kore.ai offers custom volume-based pricing and discounts. The monthly request limit is customizable, and there is no limit on the number of dialogs, proactive notifications, FAQs, training utterances, custom KPIs and analytics, and analytics history.

Account Recharge System

As the volume of conversations can be unpredictable, Kore.ai provides a convenient account recharge system to ensure continuous operations. Here's how it works:

• Once your free $500 credit is used up, you can recharge your account with any amount you choose.
• Usage is then debited from your account balance on a daily basis.
• When the account balance reaches a set low balance threshold, the account is automatically recharged with a pre-set amount that you control.

Standard Plan Details

The standard plan offered by Kore.ai includes a set of features and limitations. Here are the details of the standard plan:

• Monthly request limit: The standard plan allows up to 100,000 requests per month.
• Requests rate limit: The rate limit for requests is set at 200 per minute.
• Dialog builder: Users can create up to 200 dialogs using the dialog builder.
• Proactive notifications: The standard plan allows up to 500 notifications per hour for proactive communication.
• FAQs: Users can create up to 1,000 frequently asked questions (FAQs) to enhance the chatbot's knowledge base.
• Multilingual Assistants: Kore.ai supports the creation of multilingual assistants to cater to a diverse user base.
• Training Utterances: Users can train their chatbots with up to 10,000 total training utterances across all intents.
• Custom KPIs and Analytics: The standard plan provides 10 widgets for custom key performance indicators (KPIs) and analytics.
• Analytics History: Users can access analytics data for up to 3 months.
• Deployment Model: The standard plan is deployed on the cloud.
• Data Retention: Standard data retention policies apply.
• Pre-Built App Accelerators: Users can utilize pre-built app accelerators for an additional cost of 10¢ per conversation.
• Standard Support: The standard plan includes standard support for assistance and issue resolution.

Enterprise Plan Details

For organizations with larger-scale requirements, Kore.ai offers an enterprise plan with additional features and customization options. Here are the key details of the enterprise plan:

• Monthly request limit: The enterprise plan allows for a custom monthly request limit based on the organization's needs.
• Requests rate limit: The rate limit for requests is set at 1,200 per minute.
• Dialog builder: The enterprise plan provides unlimited access to the dialog builder, allowing users to create as many dialogs as needed.
• Proactive notifications: There is no limit on the number of proactive notifications that can be sent per hour.
• Topic Modeller: The enterprise plan includes the Topic Modeller feature, which helps in analyzing and understanding user intents.
• FAQs: Users can create an unlimited number of FAQs to enhance the chatbot's knowledge base.
• Multilingual Assistants: The enterprise plan supports the creation of multilingual assistants to cater to a diverse user base.
• Universal Virtual Assistants: Users can build universal virtual assistants capable of handling a wide range of tasks and interactions.
• Training Utterances: The enterprise plan allows for unlimited training utterances, enabling more accurate and context-aware responses.
• Custom KPIs and Analytics: Users have the flexibility to create unlimited custom KPIs and analytics widgets.
• Analytics History: The analytics history can be customized based on the organization's requirements.
• Deployment Model: The enterprise plan offers deployment options on the cloud, hybrid, and on-premises.
• Data Retention: Data retention policies can be customized to align with the organization's data management strategy.
• Pre-Built App Accelerators: The availability and pricing of pre-built app accelerators can be customized based on specific needs.
• Enhanced Priority Support: The enterprise plan includes enhanced priority support for faster issue resolution and dedicated assistance.

Overall, Kore.ai offers a range of pricing options to cater to different business needs, from a generous free trial for development and testing to a customizable enterprise plan for larger organizations. The usage-based pricing model ensures that costs are incurred based on actual usage, providing flexibility and cost control for businesses utilizing the Kore.ai platform.