Essense Review 2024: What It Is, How to Use It & Is It Worth It?

Analyze user feedback at scale and get actionable insights.

Essense logo

AI-powered feedback analysis

Real-time trending feedback alerts

Competitor customer sentiment analysis

Essense Description

Essense is an AI-powered tool that allows you to analyze user feedback at scale. It helps you significantly reduce the time spent on assessing feedback for your product or competitors' and provides actionable insights to apply immediately. With Essense, you can easily connect your data source, select a time period, and analyze the feedback. The tool uses AI to uncover top customer pain points, track customer sentiment on new launches, understand competitors' customer sentiment, and uncover barriers to purchase from sales calls.

Starting price


  • Free plan
  • Paid
  • Free trial

Essense Detailed Review

Essense is a tool that's all about making sense of the noise. It's designed to help you sift through the mountain of user feedback you receive and distill it into actionable insights. The tool is particularly useful for product managers, marketers, and UX designers who need to understand customer sentiment, identify pain points, and track the impact of new launches. It's also a handy tool for competitive analysis, as it can help you understand how your customers' sentiment stacks up against that of your competitors.

One of the key strengths of Essense is its simplicity. You just connect your data source, select a time period, and let the tool do its magic. The AI-powered analysis can save you a significant amount of time and effort, and the insights it provides can be invaluable in guiding your product development and marketing strategies. Plus, the ability to invite team members to collaborate makes it a great tool for fostering cross-functional collaboration.

However, Essense is not without its limitations. While it can analyze feedback from a range of sources, it may not be able to handle all types of data. If you're using a data source that's not currently supported, you'll need to reach out to the Essense team to see if they can add it. This could potentially delay your analysis, depending on how quickly they're able to accommodate your request.

Another potential downside is that Essense may not be suitable for smaller businesses or startups with a limited budget. While the tool does offer a two-week free trial, it does not have a free plan, and the subscription plans start from $99 per month.

In conclusion, Essense is a powerful tool for analyzing user feedback at scale. It's easy to use, provides valuable insights, and can save you a lot of time. However, it may not be the best fit for everyone, particularly if you're on a tight budget or if you need to analyze data from a source that's not currently supported. It's definitely worth taking advantage of the free trial to see if it's the right tool for you.