Chatwith Review 2024: What It Is, How to Use It & Is It Worth It?

Diving deeper into Chatwith, it's clear that the tool is more than just a chatbot builder; it's a comprehensive solution for automating customer interactions. The ability to train chatbots using files, URLs, and even YouTube video transcripts is a standout feature, as it allows for a rich knowledge base from which the bot can draw information. This is particularly useful for businesses that have extensive content and want to ensure their chatbot is as informative as possible.

Chatwith supports a wide variety of data to train your custom chatbot, including files (eg. PDF), a website URL, sitemap, YouTube transcripts or plain text. Additionally, the chatbot can respond with custom images or links, which is a plus for interactive and engaging customer support.

When it comes to pricing, Chatwith is competitive. With a free plan that offers 50 messages per month, it's a great starting point for small businesses or those just wanting to dip their toes into the world of AI chatbots. The paid plans are also reasonably priced, starting at $19 per month for the Standard plan, which includes 2000 messages per month, and going up to $59 per month and beyond for the Business plan, which starts at 3000 messages across two chatbots.

One of the most compelling aspects of Chatwith is its API and Zapier integration. This feature opens up a world of possibilities for automating workflows and integrating with other services, which can significantly enhance the functionality of the chatbot. This is a feature that not all competitors offer and can be a deciding factor for many businesses.

In terms of usability, Chatwith is user-friendly. Setting up and configuring the chatbot is straightforward, and the platform is responsive to feedback, often implementing requested features. This level of customer service is commendable and adds to the overall positive experience of using the tool.

Another advantage of Chatwith is its multilingual support, which means businesses can cater to a global audience without language barriers. This is essential for companies with an international customer base and is a feature that should not be overlooked.

The tool also offers analytics, which is crucial for understanding customer interactions and improving the chatbot's performance over time. The option for source resync is another feature that adds an extra layer of control, ensuring that the chatbot's knowledge base is always up-to-date.

However, there are areas where Chatwith could improve. The lack of live chat support might be a concern for some businesses that require a hybrid model of AI and human customer service. Additionally, while the chatbot can escalate queries to a human supervisor, the process is not as seamless as it could be.

In conclusion, Chatwith is a robust and competitively priced AI chatbot builder that offers a range of features suitable for businesses of all sizes. Its strengths lie in its ease of use, API and Zapier integration, and multilingual support. While there are areas for improvement, such as smoother escalation to human support, the platform remains a strong contender in the AI chatbot space.