Caffeinated CX Pricing, Plans and Cost Breakdown for 2024

Caffeinated CX is an AI-powered tool designed to support teams by automating various tasks and providing suggestions for efficient ticket resolution. To help you decide if Caffeinated CX is right for you and your team, let's have a look at the pricing details, including information about the starting price, payment structure, and the availability of a free trial.

Starting Price and Payment Structure

Caffeinated CX offers a starting price of $299 per month. This price includes access to all features and there are no additional add-ons or hidden costs. It is important to note that this price covers the entire team, allowing all agents to benefit from the tool's capabilities.

One notable aspect of Caffeinated CX's pricing structure is that you only pay for the exact amount of AI used per month. This means that you are not charged for tickets that are not processed using the AI capabilities of the tool. Tickets are counted only when the AI is utilized to respond, ensuring that you only pay for the value you receive.

Demo and Instant Price Quote

To get a better understanding of how Caffeinated CX can meet your specific support needs, you have the option to schedule a demo or contact the Caffeinated CX team for an instant price quote. This allows you to explore the tool's functionalities and determine if it aligns with your requirements before making a commitment.

By reaching out for a demo or price quote, you can gain insights into how Caffeinated CX can integrate with your existing help desk system. The tool offers native integrations with popular help desk platforms such as Zendesk, Zoho, Freshdesk, and Service Cloud, among others. This ensures a seamless integration process and enhances the overall efficiency of your support operations.

14-Day Free Trial

Caffeinated CX provides a 14-day free trial, allowing you to evaluate the tool's effectiveness and suitability for your support team. During this trial period, you can explore the various features and functionalities offered by Caffeinated CX, including autodrafting responses, ticket triaging, macro suggestions, and task automation.

The free trial period enables you to make an informed decision based on your firsthand experience with the tool. It gives you the opportunity to assess how Caffeinated CX can enhance your team's ticket resolution process and improve overall support efficiency. Should you decide to continue using Caffeinated CX after the free trial, you will be placed on the plan you selected during sign-up.

Refund Policy

Caffeinated CX offers a 30-day money-back guarantee. This means that if you are not satisfied with the tool's performance within the first 30 days of usage, you can request a refund. The refund policy ensures that you have the opportunity to thoroughly test the tool and assess its impact on your support operations.

It is important to note that the refund policy applies after the 14-day free trial period. During the trial, you can evaluate the tool's capabilities and decide if it meets your needs without any financial commitment. However, once you transition to a paid plan, the refund policy becomes applicable.

In summary, Caffeinated CX offers a starting price of $299 per month, with the ability to pay for the exact amount of AI used. The tool provides a 14-day free trial, allowing you to assess its suitability for your support team. Additionally, Caffeinated CX offers a 30-day money-back guarantee, ensuring that you have the opportunity to request a refund if the tool does not meet your expectations.