1hero AI Pricing, Plans and Cost Breakdown for 2024

Automate customer support, cut costs, and provide 24/7 multilingual service.

1hero AI logo

Multilingual support in 85+ languages

Deep e-commerce platform integration

Hybrid AI-human customer service approach

1hero AI Pricing

1hero AI is a multilingual AI chatbot designed to enhance e-commerce customer service by handling both post-sales and pre-sales inquiries. It integrates with various customer support channels to provide autonomous responses, aiming to streamline the customer service process for e-commerce businesses.

1hero AI offers two distinct pricing plans tailored to accommodate the varying needs of e-commerce businesses. Below is a detailed breakdown of each plan:

Explorer Plan

The Explorer Plan is 1hero AI's entry-level offering, which is particularly suitable for small businesses or those just starting to explore AI customer service solutions. This plan includes:

  • Cost: Free of charge.
  • GPT-3.5 API: The plan utilizes the GPT-3.5 API for generating responses.
  • Email Limit: Users can send up to 20 emails per month.
  • Draft Mode: The plan only supports draft mode, meaning the AI generates draft replies that need to be reviewed before sending.
  • Average Reply Time: The AI's average response time is approximately 120 minutes.
  • Integrations: The plan includes integration with Gmail and Shopify, allowing for a seamless connection with these platforms.
  • Limitations: The plan does not include autopilot mode or integration with social media messaging platforms.

Pro Plan

The Pro Plan is designed for businesses looking for more advanced features and a higher volume of automated responses. This plan builds upon the Explorer Plan and includes additional benefits:

  • Cost: $0.1 per response generated with a minimum monthly charge of $12.
  • Included Emails: The plan includes 120 emails per month.
  • GPT-4 API: This plan upgrades to the GPT-4 API, offering potentially more advanced AI capabilities.
  • Autopilot Mode: Unlike the Explorer Plan, the Pro Plan offers an autopilot mode, which allows the AI to autonomously send replies without the need for drafts to be reviewed.
  • Additional Integrations: The plan extends its integration capabilities to include Facebook Messenger and Instagram Direct Messages, catering to businesses with a social media presence.
  • Smart Filters: Users benefit from smart filters, which can help in managing and prioritizing customer inquiries more effectively.

Both plans are designed to cater to different stages of business growth and customer service needs. The Explorer Plan serves as a no-cost way to experience the service, while the Pro Plan offers a more comprehensive set of features for a scalable fee based on usage.

Starting price


  • Free plan
  • Paid
  • Free trial